Data released by United Way today shows that the number of calls to 2-1-1 Bay Area surged last year, up 39% compared to 2008.     The region’s community information lines answered 206,952 calls for help in 2009, compared to 148,187 calls in 2008.  At the same time, requests for help with basic needs – such as food, shelter, and clothing – soared 55%.  

“2-1-1 is serving as an essential guide for Bay Area residents during these tough times,” said Anne Wilson, CEO of United Way of the Bay Area, which operates 2-1-1 service in Marin, Napa, San Francisco and Solano Counties.  “Our 2-1-1 specialists are answering more calls from people who are asking for help for the first time in their lives, and are not sure where to start.  

“We’re happy to reassure them that our 2-1-1 team is here to listen and direct them to community resources that can help.”

Read the press release, “Calls to 2-1-1 Reflect Rising Needs.”

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